Frequently Asked Questions

Everything you need to know about your Max and Lily shopping experience.

What materials are used in Max and Lily furniture?

We prioritize quality and sustainability by using solid New Zealand pine wood and non-toxic, low-VOC finishes to ensure a safe and durable environment for your home.

How long will it take for my order to ship?

Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days to arrive.

What is your return policy?

We offer a 30-day return window for items in their original packaging. Please note that return shipping costs may apply, and items must be unassembled to qualify for a full refund.

Do you offer assembly services?

While our products are designed for easy DIY assembly with detailed instructions included, we also partner with third-party services like Angi to provide professional assembly for an additional fee.

Are your bunk beds and lofts safety tested?

Yes, all Max and Lily beds are rigorously tested to meet or exceed federal safety standards (ASTM and CPSC) to ensure the highest level of security for your family.

Do you offer financing options?

Yes, we partner with specialized payment providers like Affirm to offer flexible monthly payment plans, allowing you to buy now and pay over time.